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Legal

Refund & Cancellation Policy

Last updated: 1 October 2026

Cancel anytime, keep what you paid for. You can cancel your subscription whenever you like. Cancelling stops future charges, and your Premium access continues until the end of the period you’ve already paid for. Manage or cancel my subscription →

1. Subscriptions & Renewal

Airendil Premium is billed in advance on a monthly or annual cycle through Stripe, and renews automatically at the end of each cycle until you cancel. The core analysis engine is always free and never requires payment.

2. How to Cancel

  1. Open the billing portal (also linked from the Account panel inside the tool).
  2. Enter the email address on your subscription — Stripe emails you a secure link into the portal.
  3. Choose Cancel plan.

Your cancellation takes effect at the end of the current billing period. Until then you keep full Premium access; after that your account reverts to the free tier. Your saved designs remain exportable as KML regardless of plan.

3. Refunds

Because the free tier lets you evaluate the full analysis engine before paying, we generally do not provide refunds for partial billing periods once a period has begun. When you cancel, you simply will not be charged again.

That said, we want you to be treated fairly. We will consider a refund on a case-by-case basis if:

  • you were charged in error or charged twice;
  • a prolonged outage prevented you from using Premium features; or
  • your local consumer-protection law grants you a refund or cooling-off right.

To request a refund, email support@airendil.com within 14 days of the charge, with the account email and approximate charge date.

4. Annual Plans

Annual plans are paid upfront for twelve months. Cancelling an annual plan stops the next yearly renewal; it does not, by itself, refund the remainder of the current year, except as described in Section 3 or as required by law.

5. Failed or Overdue Payments

If a renewal payment fails, Stripe may retry it over a short grace period during which your Premium access continues. If payment ultimately fails, your account reverts to the free tier.

6. Contact

Billing questions: support@airendil.com, Airendil Networks.